Persons supported by Monica Place and members of the public have access to a Complaint Process if they have a concern about any aspect of our services. Complaints may be made verbally or in writing.
If you would like to make a written complaint, you can send it by mail to 231 Herbert St, Waterloo, ON N2J 1V1, or you can email us your concerns at firstname.lastname@example.org
Complaints from Persons We Support:
The first step in addressing a complaint would usually be to talk to staff. If this does not resolve your complaint, or if you do not feel comfortable discussing the issue with staff, you can bring your complaint to another trusted member of Monica Place’s Management Team, (i.e., Manager of Residential and Community Support or Office Manager)
If you are still unsatisfied with the handling of your concern, you can direct your complaint to the Executive Director. This can be done by calling 519-743-0291 or by email at email@example.com
If you have spoken with our Executive Director and are not satisfied, please fill out the following form. You will be contacted by our Board of Directors within 48 hours.
Submit a Complaint to our Board of Directors
Only fill out this form if you have been in contact with our Executive Director, and are unsatisfied with the response or action provided. Your complaint will be sent directly to the Monica Place Board of Directors by filling out this form.